Not signed in (Sign In)

Vanilla 1.0.3 is a product of Lussumo. More Information: Documentation, Community Support.

    • CommentAuthorroy123
    • CommentTimeFeb 14th 2018
    STEP 1 Run the Norton Remove and Reinstall tool
    If you have Norton Family installed, uninstall it before you run the Norton Remove and Reinstall tool.

    1. Download the Norton Remove and Reinstall tool.

    2. Save the file to the Windows desktop. On some browsers, the file is automatically saved to its default location.

    3. To open the Downloads window in your browser, press the Ctrl + J key.

    4. Double-click the NRnR icon.

    5. Read the license agreement, and click Agree.

    6.Click Advanced Options.

    7. Click Remove Only.

    8. Click Remove.

    9. Click Restart Now.

    After the computer restarts, follow the on-screen instructions to reinstall Norton.

    STEP 2 Uninstall any non-Symantec security product
    1. Press the Windows + R keys to open the Run dialog box.

    2. Type in the following text, and then press Enter.


    3. In the list of currently installed programs, select the non-Symantec security product, and then click Uninstall or Remove.

    4. Follow the on-screen instructions.

    When the uninstall process completes, restart the computer.

    STEP 3 Update the Video graphics driver
    1. Press the Windows + R keys, to open the Run dialog box.

    2. Type in the following text, and then press Enter.


    3. In the Device Manager window, double-click on Display adapters.

    4. Right-click on the HD graphics card, and select Properties.

    5. On the Driver tab, check whether the graphics card driver is outdated or current.

    6. If the driver is outdated, you need to update the download and install the latest version of the graphics card driver.

    7. Select your graphics card manufacturer:

    AMD/ATI Radeon HD video graphics

    Intel HD video graphics

    NVIDIA graphics

    Restart the computer and check if the issue has been resolved.

    To get more detail solutions, visit us at:

    Norton Support Number
    Asus Helpline Number
    • CommentAuthorbronbal
    • CommentTimeFeb 14th 2018
    Great. I was just looking for this info. Thanks a lot!

    See more
Add your comments
    Username Password
  • Format comments as